Returns & Refunds
All sales are final.
Surf Jargon runs in limited drops. Each piece is made in a small run and garment-dyed in batches, and once a drop is gone it's gone — so we don't offer returns, exchanges, or size swaps for fit, change of mind, or colorway.
That puts the weight on getting your size right the first time, so we've made that easy: every product page has a size chart with the real garment measurements, laid flat. Measure something you already own and compare. If you're between sizes, email hello@surfjargon.com before you order and we'll tell you honestly which way to go.
If something's wrong with your order
Defective or incorrect items are a different story, and we'll always fix those. Email hello@surfjargon.com within 7 days of delivery with:
your order number
photos of the issue
which item it is
We'll replace it in the same size and colorway where we still have stock. If we can't replace it, we'll refund you to your original payment method.
What counts: a manufacturing defect, damage in transit, or the wrong item or size shipped.
What doesn't: natural variation in garment dye. Our pieces are dyed in small batches and no two are exactly alike — that's the point, not a flaw.
Order changes and cancellations
Email us right away. If we haven't printed a label, we can usually cancel or fix an order. Once it's packed, we can't.
By completing a purchase from Surf Jargon, you acknowledge and agree to this policy.
Questions: hello@surfjargon.com — our customer service team typically responds within 48–72 business hours (excluding weekends).